Support Policy

At Jcodex, we are committed to providing dedicated support for our products exclusively through our official support desk, knowledge base, and tutorials. Please note that we do not offer support via email or social media platforms such as Twitter. However, in cases where login credentials or secure access details are required, we may request them via email for your privacy and protection.

Who Is Eligible for Support?

Support is available only to customers who have purchased our extensions directly from www.jcodex.com.
We do not offer support for products obtained from third-party websites or unauthorized sources. If we discover that a product has been downloaded or distributed unlawfully, we reserve the right to take legal action under international copyright laws and our website’s license terms.

Access Requirement for Support

To effectively provide support, we may require admin access to your website or FTP access where the product is installed. If access is denied, we will be unable to investigate or resolve any issues, and any related claims—such as the product “not working”—will be considered invalid.


What Our Support Covers

Our support services include:

  • Installation guidance

  • Bug fixes

  • Assistance with core features as described on the product’s official sales page

What Our Support Does Not Cover

  • Issues related to third-party plugins or themes

  • Plugin integrations not included with our product

  • WooCommerce setup and configuration (e.g., Shipping, Taxes, Payment Gateways, Email Templates)

  • General WordPress support (Please refer to WordPress.org forums)

  • Custom feature development or design changes (e.g., adding new functionality, modifying images or colors)

  • Any type of customization or code modification

  • Fixing issues caused by hosting problems, malware, or corrupted code not related to Jcodex products


Support Hours

Our support team is available Monday to Friday, from 09:00 AM to 05:00 PM (IST | GMT +5:30).
We typically respond to queries within 8 to 24 hours during these hours. Inquiries made outside support hours will be addressed within 48 hours.


Bug Fix Policy

We are committed to resolving bugs in our products as quickly as possible.
During standard support hours, most bugs are fixed within 48 to 72 hours after they are reported.
For minor bugs, we may provide temporary solutions via our forums before releasing a full update to the product.