At ThemeHigh, we ensure no purchase fail to fulfill the requirement of our customers. We strive to provide you with the best assistance to configure our products.
- If you have a technical requirement or a sales query, get quick help.
- If you made an effort to configure the product with the help of our support team and still feel the product does not fit your requirements (though very rare), do leave us feedback. This will help us improve.
You can trust us with your purchases for such unprecedented occasions. We offer a 30-day risk-free refund policy that ensures repayment of the amount committed during the purchase. It can be availed only for the initial payment made for an individual plugin. Refund policies shall be invalid for any subsequent, annual payment on the renewal of the plugin license. In the meantime, we would love to know any feedback from you to enhance our products for future stores.
To initiate a refund, send an email to firstname.lastname@example.org from your registered email ID along with your Order ID and reason for requesting a refund.
Jcodex process every refund request quickly as possible to avoid unusual delays. Usually, your financial institution can take 5-20 days to reflect your refund into your bank account/card.
Refer to Stripe refund processing time and Paypal refund processing time for more details.