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License / Billing Questions
I have concerns/queries regarding my plugin license or billing.
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Technical Queries
I am having some technical questions regarding a plugin.
If you are trying to purchase using an American Express credit card, then please try purchasing the plugin with PayPal as the payment gateway instead of Stripe.
We offer a 30-day risk-free refund policy that ensures repayment of the amount committed during the purchase.
If you are facing any issues, you can reach back to us so that we can check whether it is possible to fix it from our side. Please refer to the below link for more details regarding Refunds Policy.
Refund Policy Details
Please note that free and premium versions are different plugins entirely. At the time when you upgrade the plugin from free to the premium version, the free plugin settings will get automatically migrated to the premium version.
Please confirm whether all the settings that you had created in the free version have been migrated to the premium version after upgrading. If so you can safely deactivate and delete the free version from your site.
Unfortunately, the lifetime license option is not available at the moment.
The subscription is billed annually. A single license is valid only for one year from the date of purchase. It allows you to access the plugin updates and support for one year.
Please note that inorder to get the updates of our plugin a valid and activated license is required. So you need to renew the license every year
You can upgrade the license to 5 sites from your jcodex My Account page.
Please follow the below steps to achieve the same.
Login to Jcodex My Account
"https://jcodex.com/my-account/".
Click on the License Keys tab.
Under License Details click on "View Upgrades".
There you can see the available upgrades and their upgrade cost.
Click on Upgrade License under the Action to proceed further.
You can activate the license in the staging/production sites. The license can be used in any number of sites however it can be activated only on one site at a time ( for single-site license).
If the license is already activated in your live site then you need to click on the button Deactivate in your Plugin License tab to deactivate the license from the live site so that you can use it on your staging site.
You can download the plugin file from your My Account page on our website.
You can cancel the Auto-Renew from your Jcodex My Account page.
A single license is enough for a multi-site network installation. You only need to activate the license on the main site.
Please note that when the network site activation is enabled, then the license can be activated only for the main site but not for the subsites. There will be a warning on the other site’s dashboard regarding the license not being activated. You can safely ignore this warning.
To activate the license for the individual sites then the network site activation should be disabled.
Further, if you would like to activate the license on a different WordPress website at the same time, you have to buy multiple licenses.
Could you please check after removing the activation from your Jcodex My Account page?
1. Log in to your Jcodex My Account page.
2. From the Payment History, navigate and click on the View Licenses link corresponding to the order ID.
3. Click on the Manage Sites tab which will direct you to the Manage License page.
4. You can manage anything related to plugin activation/deactivation from here.
5. Click on Deactivate site to clear the activation.
Once the license is deactivated, try to activate it once again.
You can download the invoice from your jcodex My Account page(Payment History >> Invoice >> Click on Download Invoice).
We believe that you are using the older version of our plugin.
In order to activate the license you need to manually download and then install the latest version of our plugin from your Jcodex account.
While updating the plugin, the |current plugin settings will get automatically migrated to the latest version of the plugin. Since you have a much older version of our plugin we suggest you to take the backup of the plugin settings. You can take a backup of your plugin settings by copying the text from the Plugin Settings Data in the “Backup and Import Settings” option in the Advanced settings tab. So in case if the current settings are not migrated properly, you can use this backup to retrieve your older settings.
Could you please check whether you are still using the free version of our plugin?
Please note that free and premium versions are different plugins entirely and the premium version has to be installed separately.
Please verify after installing the premium versions of our plugin
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
You can achieve this by using the Display Rule feature available in our plugin.
Please note that you need to use the Options at the bottom of the form when configuring Display Rules based on the selections of a Radio or Select field.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
You can achieve this by creating a checkbox field and provide a price with a negative in front of the price inside the Price Details tab
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
No, it is not possible to change the button text ("Upload a File") of the File Upload field type directly.
The uploaded file will be displayed as a clickable link on the Thank You page, Order Details page, and so on. So you can view the uploaded file by just clicking on the image link, which will open in a new window. For this, you need to enable the option “Display in Thank You Page“, “Display in Order Detail Pages” and so on inside the field’s Display Settings.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Unfortunately, currently, it is impossible to change the format of the HTML date type, the Date field is an HTML date type field in which the format is depending upon the default date settings in the user system and the browser used.
Further, you can find a suitable solution by referring to the below link.
https://stackoverflow.com/questions/7372038/is-there-any-way-to-change-input-type-date-format
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
You can translate dynamically added strings of checkout fields in the polylang string translation interface. Almost, you need “Polylang for WooCommerce” addon.
For the strings in the plugin file, you have to use The Loco translate or WordPress default translation method.
Our plugin is compatible with WPML translation plugin.
The below link may help you to translate the texts using WPML.
https://wpml.org/documentation/getting-started-guide/theme-localization/
To translate any texts missed out by WooCommerce, you need to create translation files (.po and .mo files) for each language.
You may use the POT file available in the plugin language folder(woo-checkout-regsiter-field-editor-pro\languages\woocommerce-checkout-field-editor-pro.pot) to create the translation files(.po and .mo files).
If you are not familiar with .pot, .po and .mo files, you can refer to the below link that will assist you in creating the .po and .mo files.
http://www.enquerer.com/how-to-translate-wordpress-plugins-or-themes-using-poedit-software/
Please note that you need to manually add the details in the .pot file before creating the .po and .mo file.
You need to add the below format in the pot file:
msgid “your_field_label”
msgstr “”
For example, if the label of your field is “Date” which you need to translate then you need to provide the below details in your pot file before translation.
msgid “Date”
msgstr “”
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
No, the Date Picker field type does not currently offer an option to block Saturday and Sunday.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
You can achieve this by entering the current time in the "min time" field of the form.
Yes, it is possible. When using the Time Picker field type in the form, there is a "Time Step" option where users can specify the desired interval, such as 30 minutes or 1 hour, to customize the time selection.
Please refer to the below screenshot for more details.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Please use valign in the Wrapper class of the Radio field.
Please note that this error can be occurred due to two reasons.
1. Max_input_vars is having a low value.
We believe that the issue is due to the low value (1000) for the run-time configuration property max_input_vars. Could you please increase the value of max_input_vars to 3000 or 5000 and verify once again from your side.
2. Clicking on Save changes without making any modification.
The custom fields created in the Additional Fields section will be available on the My Account page.
Please note that this error is due to the removal/ disabling of the billing_country/shipping_country field from the checkout page. Please be informed that it is mandatory to have a country field on the checkout page. You can solve this issue by enabling the country field in the billing and shipping section.
Further, if you are selling your products only to few countries and you don’t want to let the customer select other countries from the checkout page. Instead of deleting the default country field, you can achieve your requirement by navigating to WooCommerce>>Settings>>General>>General options>>Selling location(s), select the option Sell to specific countries and select the Countries as per your requirement.
Please note that this error is due to the removal/ disabling of the billing_country/shipping_country field from the checkout page
Please be informed that when you provide validation for the state field or zip code field in any section, it is mandatory to have an active country field.
Could you please verify this after enabling the default country fields in the billing and shipping section?
The fields created using our plugin are saved in the wp_postmeta table. You can retrieve the value of the custom field from the database by using the below function.
For order metadata, you can use the below function:
$order_meta = get_post_meta( $order_id, $field_name, true );
If you configure the field as User metadata then those fields are saved in the wp_usermeta table. You can retrieve the value from the database by using the below function.
$user_meta = get_user_meta( $user_id, $field_name, true );
Unfortunately, it is not possible to make a field required and not required based on the conditional rule.
However, you can create two fields and set one as required and the other as not required and can conditionally show these fields using the Display Rule feature.
Please verify whether the issue is getting resolved after hard-refreshing the page?
To hard refresh in windows:- Ctrl + Shift and click R.
To hard refresh in Mac books:- ⌘ Cmd and ⇧ Shift and then press R.
Can you please verify whether you are using the Advanced Custom Fields plugin? The Advanced Custom Fields plugin hides the custom fields section on the order detail page for better performance.
Using the below filter we can show the custom fields section on the order details page.
add_filter( 'acf/settings/remove_wp_meta_box', '__return_false' );
You can refer to the below link for more details.
https://www.advancedcustomfields.com/blog/acf-pro-5-5-13-update/
1. Navigate to Dashboard >> WooCommerce >> Settings
2. Select the Shipping tab.
3. Select the option "Default to customer billing address" under the Shipping destination section.
4. Click on Save changes.
We believe that you might be using WooCommerce blocks on your website. Due to this reason the changes are not being reflected on the checkout page. Unfortunately, none of the plugins that customize the checkout page is not compatible with WooCommerce blocks.
WooCommerce hasn’t provided any filters or hooks to add compatibility with these blocks. We’ve already reached out to WooCommerce about this issue, and they’ve informed us that they are working on it. Once they add the necessary hooks, we will ensure our plugins are compatible with blocks.
For now, we suggest using the shortcode [woocommerce_checkout] to create the checkout page, as this will enable our plugin to work correctly.
Can’t find what you need?
Submit a ticketCan’t find what you need?
Browse our documentation or contact support to get your questions answered.